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“I contacted Stopleak regarding our basement water issues after reading reviews of this company. I received a visit from Adrian Palazzi, the president of the company who assessed the condition of my basement and explained what he would do and followed up with a quote for the work, which I accepted, after comparing it to quotes from other companies. The work was done in the timeframe proposed. The staff was respectful and professional, the work was performed in the least disruptive way possible, and the cleanup was complete. I strongly recommend this company to anyone who should need their services.”
Paul D. Baltimore, MD
“I thought it went great. I am located out of town & had to have my mom’s house waterproofed due to a problem she had in her basement. Although, I met with the owner a couple of times while I was in Hanover, MD., most of my contact was over the phone. He was extremely professional, always pleasant, & did a great job of communicating with me on the progress of the waterproofing.”
J.W. Hanover, MD
“Came in very professional, he assessed the basement, gave me the estimate. Very straight forward. Set up the appt. the crew came in told me what was going to be done, how long it was going to take. Cleaned everything up after the work was completed. They walked around and showed me what was done. I was very satisfied with the work. I would use them again.”
Dana W. Windsor Mill, MD
“I believe we have responded and rated this company previously. They stopped leaks in the basement wall and returned for one area several times until it was completely dry. Great job.”
Cheryln C. Baltimore, MD
“They were great! i wanted to get some ideas on waterproofing my basement. They gave extremely good advice and fair prices to boot. Clearly knowledgeable and experienced with the older homes like mine. If and when I go ahead with a waterproofing project I would use them without question.”
Sarah B. Baltimore, MD
“We have no waterproofing in our basement–home built in 1933 and has an above ground basement. We have been having problems with water coming in at the lowest point of the home during hard rains. We were pleased with the inspection since he was able to come out on the weekend to provide us a quote and the price seems fair. “
Terri K. Parkville, MD
“Adrian and Rich came out to the house as needed to ensure we understood the work plan and no matter how many times we called with questions they were always pleasant and took time to explain things to us until we felt comfortable in our understanding of the work proposal. The work was done on schedule. The crew doing the work were professional, polite and in a pleasant manner answered questions as the work was being done. They had to carry cement down to the basement and before doing so put plastic sheeting down to protect the floors and carpeting. House was left clean and neat upon completion of job. About 2 weeks after work was completed we had a problem in the crawlspace. Adrian and Rich addressed with importance and were out in 2 days to take a look and immediately fixed the problem for us. So far, we are pleased with the work and can’t say enough about the excellent customer service we received.
Please note that we did not rate the price factor as we did not call any other companies to do the work and so had no other estimates to compare with.”
Janet R. Baltimore, MD
Foundation Restoration Specialists, Inc. t/a Stop Leak Earns Esteemed 2015 Angie’s List Super Service Award.
For the 8th consecutive year, Stop Leak, Inc. has earned the service industry’s coveted Angie’s List Super Service Award, reflecting an exemplary year of service provided to members of the local services marketplace and consumer review site in 2015.
“Only about 5 percent of the service providers in the U.S. have performed so consistently well enough to earn our Super Service Award,” said Angie’s List Founder Angie Hicks. “It’s a really high standard.”
Angie’s List Super Service Award 2015 winners have met strict eligibility requirements, which include an “A” rating in overall grade, recent grade, and review period grade; the company must be in good standing with Angie’s List, pass a background check and abide by Angie’s List operational guidelines.
Service company ratings are updated daily on Angie’s List. Companies are graded on an A through F scale in areas ranging from price to professionalism to punctuality.
“Of the 123 Angie’s List reviews received, Stop Leak has received 112 “A” ratings. Meaning, more than 91% of our customers found our services to be exemplary. We are proud of our total company effort to provide the highest in customer service. From the client’s first contact, whether by phone or web, Stop Leak strives to set a precedent for professionalism and credibility.
For homeowners in the modern world, word of mouth is spread by keystrokes and the rate of propagation has no limit. That means, every job, every customer, every interaction (whether positive or negative) is sharable and subsequently, consumable. Due to the accessibility of information, we’re seeing a more discerning and informed customer, with more options and less tolerance for poor service. An informed and vocal customer-base demands accountability from today’s businesses.
At Stop Leak, I’m proud to say that, we haven’t had to change the way we do business, to fit the modern / digital world. Certainly, technique, technology, and the workforce changes, but people never will. We treat every client with respect, never forgetting that we aren’t the “only show in town.” In choosing to work with Stop Leak, they’ve also chosen to trust our expertise and our word. We vow never to take that for granted.
Thank you to everyone who contributed to an excellent 2015. I assure you, it was our pleasure.
Stay Dry! “
Co-Owner, Stop Leak A Division of Foundation Restoration Specialists Inc.
Stop Leak owner Rich Fleury Sr. was featured in the Baltimore Sun’s Real Estate section this week! Along with an itemized list of trouble spots within the home (roof, gutters, downspout, attic, etc), the article was a reminder to readers, to conduct a home checkup while the time is right.
Just wanted to give you a status update on my Dad’s basement with all the rain they have had today. Simple answer – the basement is DRY! Although, the sump pumps are working hard. The pump by the basement door is pumping every 30 seconds. The pump in the opposite corner is pumping every 90 seconds. These timings were when the rain was coming down the hardest, in the 2 pm time range. The flow rate has really decreased since the rain has eased up. We will definitely be adding battery backed up pumps because even a short power outage would result in a flooded basement at these flow rates.
Anyway, things are working very well and the basement has remained completely dry. Hurray!
Hope your summer is going well. I actually meant to reply when I first got this, and forgot with the mother-in-law being in town. Anyway, I just gave your info to another person, and recalled your email. I’ve actually handed it out several times. As David Rymers said, “there’s a lot of snake oil being sold, so when you find someone who isn’t doing that, be loyal”, so I will continue to give people the StopLeaks reference.
Our basement is still perfectly dry… you could store stacks of paper on the floor is you wanted to!”
“Adrian was prompt (and is well acquainted with the homes in my neighborhood, he was just departing from a neighbor’s house in time to see me) and courteous, despite my angry dog’s greeting. He showed me how my sump pump was operating, and told me why there were moldy spots on my exterior basement walls. I asked an additional question about hot water heaters, which he happily shared his knowledge about. He then looked over a sunken spot on my patio and told me what to be on the lookout for, and how to fix it. He told me what to look for in the long-run, in terms of my basement moisture, and action would need to be taken when things get worse. When the time comes, and I’m ready to make the investment, I’ll call on Stop Leak/ Adrian again.”
“From the beginning to the end of the repair job, Adrian was there every time I needed him. He went way beyond the call of duty to help me, and he explained everything to me in terms I could easily understand. The members of the crew who did the work all get rave reviews from me. They are hard working, polite, and very pleasant people. They obviously know what they’re doing: A hard, all-day rain a few days ago left absolutely no water in my basement. This repair job was neither simple nor cheap, but it never came close to the nightmare I was afraid it would be. The work was done extremely well, and I am sure the price was fair. I would certainly use this provider in the future, but that won’t be necessary.”
Foundation Restoration Specialists, Inc. t/a Stop Leak was just awarded the Angie’s List “Super Service Award for 2013”. This is an unprecedented sixth straight year for Stop Leak to have received this award.
Angie’s List is a website that aggregates verified consumer reviews of service companies as a way to “capture word-of-mouth wisdom.” Subscribers have access to an immense database of businesses, which they can review when considering having work done at their residences and/or businesses. On average, 40,000 reviews are compiled monthly by paid subscribers. When reviewing their recent hire, Angie’s Listers are asked to consider the following criteria; price, quality, responsiveness, punctuality, and professionalism. In addition to opinion based surveys, Angie’s List encourages it’s members to provide factual information about the job such as, an approximate cost, a description of the work, when the work was completed, as well as any additional commentary.
“Stop Leak has received over sixty-five reviews with consistently great write-ups. We are proud of our total company effort to provide the highest in customer service. From the client’s first contact, whether by phone or web, Stop Leak strives to set a precedent for professionalism and credibility. That same benchmark is evidenced in our sales presentation, our field operation, and our collections effort. Stop Leak is proud to boast it’s 6th straight “Super Service Award” and recognize that our company’s growth is a derivative of customer experience. We thank all of our valued customers and plan to pursue a flawless 2013.”
Co-Owner, Stop Leak A Division of Foundation Restoration Specialists Inc.
“We live in a rowhome in Baltimore City. Since buying the home in 2009, we persistently had water issues in the back of our basement. Recently, one of our neighboring houses became vacant and we decided it would be an ideal time to invest in a permanent solution to make our basement a drier, safer environment for our family.
Adrian came in and discussed our options to ensure our basement was dry going forward. He discussed the advantages to installing an interior drainage system in the back of the house hooked up to a sump pump that would drain out the exterior wall. As Adrian was drawing up a plan and writing the estimate, I reviewed his binder containing their license, insurance information, photos of the process, and countless testimonials. In reviewing the testimonials, it became evident that in addition to being waterproofing experts, StopLeak also had extensive experience in basement excavation.
We asked Adrian to write up an estimate for the basement excavation. After comparing StopLeak’s estimate to several other local estimates and reviewing their Better Business Bureau information and other reviews online, we felt confident that StopLeak was a good fit for our needs.
We were able to schedule work within two weeks of signing the contract. The week before the work commenced, Adrian and his partner, Rich – the crew lead, came to the house to do a final walk through and ensure we were all on the same page. The following week, the crew arrived early with permits in hand and got right to work.
In just five days, the crew of six installed a full drainage system in our basement with two sump pumps, dug out the floor, allowing us to gain up to 8” in height, and poured a beautiful, flat slab for our future finished basement.
The crew was fantastic. They left the work site extremely clean everyday (actually cleaner than the basement had ever been) and were very courteous. In fact, it would have been entirely possible to not know the crew was even working had it not been for the jackhammering! The crew also coordinated with and supported our plumber who came in to rerun the sewage lines.
In the two weeks that have passed since the work, we have had about ten days of rain. We have not had any evidence of water in our basement. We are extremely happy with the work StopLeak did for us and would highly recommend the crew for any of our friends and family.”
Heather and Brian Baltimore, MD
“Stop Leak cut 40 feet of concrete, dug out and installed drain pipe, a new sump well and dual pump system with a battery backup. They did this on time, within budget and without any supervision from me or my family. They came highly recommended to me by Angie’s list and I am happy to pass on the recommendation for this excellent company. They were professional in every respect. I had developed small leaks in the basement of my 82 year old home as a result of recent digging around the foundation to accommodate some utility upgrades. Adrian ( one of the owners) responded to my initial request for evaluation on the same day and patiently explained what he could do to help. He responded promptly follow up questions and the crew arrived on time, on the agreed upon date one week later. The job was done properly, professionally, on time and within budget. No guesswork, no BS.”
Richard R. Baltimore, MD
“Stop Leak came out for an evaluation of my system’s performance. Then, I received an estimate for replacement parts needed and estimated time frame to complete work.I had to replace my sump pumps because they had stopped working. I contacted “Stop leak” for an evaluations of the system and they suggested the replacement and gave me an estimate. I liked their responsiveness and product knowledge. They were back within the week to perform the services. They were clean and professional. I will keep them on my contact list for service in 2 years for my next check for my sump pump system.”
Nailah S. Baltimore, MD
“Had water seeping into my basement in one corner. They took out the basement floor about 18 inches from the wall and installed a new drainage system including a second sump and sump pump. Adrian was one of a number of companies I had came out to look at the issue. Most agreed that a new drainage system needed to be installed. The price that they quoted was reasonable and I just felt that the explanation of the problem and the description of the system that Adrian provided was superior to the others. They showed up on time and completed the work as scheduled. Everything was done as they had stated it would be. I would definitely use them again.”
Toni J. Timonium, MD
“Repaired crack in foundation running from basement window down to the bottom of the foundation.Sealed crack from exterior to interior of foundation. About 1/3 of the way through a basement finishing project the contractor and I found a leak in my basement. We subsequently discovered a crack starting at the corner of one of my basement windows running all the way down my foundation. My wife and I were not happy, as this leak threatened the entire basement project. I came back to Angie’s List and contacted 3 basement waterproofing companies. Stop Leak was the only company to respond and they responded the same day! They scheduled an appointment to come out the same day I contacted them. They quickly assessed the problem, inspected the entire basement for additional cracks and issues and then delivered the “good” news to me. I anticipated having to pay at least 3 times the amount they quoted me. They arrived on time and finished on schedule. Their entire team was very professional, very knowledgeable and pleasant to work with. My basement finishing project is back on track! Responsive, on time, professional, great price, great group of guys… I couldn’t have asked for a better experience during a bad situation. You won’t be disappointed with this company!”
Carlton H. Pikesville, MD